VITILIGLOW® Returns Policy
We hope that you are delighted with your order. However if it has not reached you in perfect condition then within the order packaging, you will find a Returns Note with details of your order together with details of our returns process.
If you are returning items that have been damaged or faulty, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods
to us unused and in their original packaging.
Refunds will only be made against the original credit/debit/gift card used.
If you cancel your order but do not return such goods to us within 7 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
Please Note:
We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within seven (7) days of our notification.
Damaged/Faulty/Incorrect items
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Your statutory rights remain unaffected
We hope that you are delighted with your order. However if it has not reached you in perfect condition then within the order packaging, you will find a Returns Note with details of your order together with details of our returns process.
If you are returning items that have been damaged or faulty, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods
to us unused and in their original packaging.
Refunds will only be made against the original credit/debit/gift card used.
If you cancel your order but do not return such goods to us within 7 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
Please Note:
We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within seven (7) days of our notification.
Damaged/Faulty/Incorrect items
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Your statutory rights remain unaffected